CAN I CANCEL MY ORDER AFTER MY ORDER IS PLACED?
Effective immediately - All cancellation requests for pre-ordered items must be requested within 24 HOURS-
ANY cancellation requests for pre-ordered items after 24 HOURS will not be accepted at all.
All cancellations within the 24H or non pre-ordered items will be subject to a 15% cancellation fee unless shop credit is requested. We will only give a full refund amount in shop credit - Cash returns will be refunded with a 15% fee deducted. (10/12/21)
MADE FOR YOU/ MADE ON DEMAND (MOD) PRODUCTS- MESH ITEMS-SHOWSTOPPERS-GAUCHOS-FANNY PACKS-LOUNGE SETS-SILKY PJS- DO NOT QUALIFY FOR CANCELLATION OR ANY SIZE CHANGES OR ADDRESS CHANGES AFTER ORDERED- ORDERS ARE PROCESSED AS SOON AS ORDERED - IF SIZING DOESNT FIT YOU MAY RETURN FOR STORE CREDIT ONLY*** YOU MAY ALSO SELL ITEMS ON OUR FB PAGE - "WILD RICH KIDS RESELL"
EFFECTIVE IMMEDIATELY ANY ORDERS THAT ARE UNDELIVERABLE DUE TO INCORRECT ADDRESS INPUT BY YOU - IS SUBJECT TO A 20$ REDELIVERY FEE** PLEASE INPUT YOUR CORRECT ADDRESS.
CAN I CHANGE MY ORDER AFTER IT IS PLACED?
Once an order is placed it is FINAL- We do NOT ALLOW CHANGES at all on any orders after the order is placed. NO EXCEPTIONS. We can not change orders systematically afterplaced.
HOW LONG WILL IT TAKE TO SHIP MY ORDER?
PRE-ORDERS: Please allow 6 weeks to make & then ship all items. It takes approximately 6 weeks to make all items and approx 2 weeks to ship everyone’s items in the pre-order. (ship time is not included in make time)
MADE TO ORDER: Please allow 3 weeks to receive all items. If item is not received in 3 weeks from the day you ordered. Please email hello@wildrichkids.com
READY TO SHIP: Please allow 2-4 business days (Excluding weekends & holidays) to ship all items that are ready to ship.
CAN YOU SHIP MY ITEMS INDIVIDUALLY?
All items in each order are shipped together. We will NOT ship items individually unless requested via email to hello@wildrichkids.com AND additional shipping is paid before your order is packaged.
CAN YOU COMBINE MULTIPLE ORDERS IN ONE SHIPMENT?
We DO NOT combine multiple orders together in one shipment.
I RECEIVED AN ORDER NUMBER BUT NO CONFIRMATION EMAIL/SMS?
During our drops we receive a high volume of orders. If you do not receive an Order Confirmation Email/SMS within 24 hours, please feel free to email us at hello@wildrichkids.com. Confirmations may be sent via email or SMS depending on what was inputted at checkout.
WILL I RECEIVE A TRACKING NUMBER?
Absolutely! All tracking numbers will be sent automatically once we are ready to pick your item. We print labels in bulk. Once your label is printed, it means we are picking your item(s) now. Tracking numbers may take up to 7 days to show any movement. CLICK HERE to sign up for an account to get updates on your orders.
DO YOU SHIP INTERNATIONAL?
Yes, we ship to all countries. Rates vary per country and package weight.
WHAT IF OUR PACKAGE IS LOST OR STOLEN OR DAMAGED DURING TRANSIT?
WILD RICH KIDS is NOT RESPONSIBLE for any lost, stolen or damaged packages in transit. Once the package has shipped and is in transit, it is out of our hands and you will need to contact your local post office or UPS, whichever was used to ship your package, and you will need to open a claim with them.
CAN YOU SEND REPLACEMENT ITEMS IF THEY ARE LOST OR STOLEN DURING TRANSIT?
We can NOT send replacement items. Fabric is often completely sold out and there is no extra fabric to remake them.
DO YOU OFFER A RETURN POLICY? PRE-ORDER ITEMS NOT INCLUDED*
Yes, in the form of STORE CREDIT ONLY. If you would like to return your item(s), ALL the requirements below must be met.
- Item(s) MUST be UNWORN and UNWASHED.
- Contact us via email at hello@wildrichkids.com within 3 days of your order being delivered.
- You MUST include the tracking number of your return shipment in the email to us.
- Ship the item(s) within 3 days of receiving your return label if coming from us - or 3 days from the time emailed to let us know you would like to initiate a return/exchange.
- You MUST use the same shipping carrier & service that we used to ship your order.
- You are responsible for ALL return shipping costs.
Once we receive the item(s) we will perform an inspection. If the inspection shows that the item(s) are unworn and unwashed, we will issue a Store Credit. STORE CREDIT ONLY. WE DO NOT REFUND YOUR PAYMENT METHOD.
RETURNS MUST BE SHIPPED WITHIN 3 DAYS AFTER EMAIL REQUEST SENT TO PROCESS A RETURN. If the tracking does not show that the item(s) were in possession of the shipping service carrier within the 3 days, the item(s) will be returned to you, you will forfeit the ability to return the item(s) & you will NOT receive Store Credit.
DO YOU OFFER RETURNS ON SWIM?
ALL SWIMSUITS/SWIM SHORTS ADULTS AND KIDS ARE FINAL SALE - NO RETURNS OR EXCHANGES ON ANY SWIMWEAR.
WHAT HAPPENS IF I RECEIVE A FLAWED OR WRONG ITEM?
PLEASE email us at hello@wildrichkids.com within 1-3 days. Be sure to include;
- The order number.
- If your item was flawed, please include the item title, variation, size and what/where the flaw is.
- If you received the wrong item please include the item title, variation & size of both the ordered item and the received item.
We will respond within 1-2 business days (excluding weekends and holidays) with return instructions. We will remedy the problem in the form of Store Credit or an Exchange. EXCHANGES MUST BE SHIPPED WITHIN 5 DAYS OF RECEIVING THE RETURN LABEL. If the tracking does not show that the items were in possession of the shipping service provider within 5 days of you receiving the return label, they will be returned to you, and you will forfeit the ability to receive Store Credit/Money back or Exchange the items.
HOW CAN I CONTACT YOU?
Email hello@wildrichkids.com and allow 3-5 business days (excluding weekends and holidays) for a response. We answer emails Monday- Friday: 12PM -5:00pm PST.